Privacy Policy

At efss-ffls USA ("efss-ffls," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website efss-ffls.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Place an order
• Subscribe to our newsletter
• Request information or assistance
• Participate in contests, surveys, or promotions
• Communicate with our customer service team

The personal information we may collect includes, but is not limited to:

• First and last name
• Email address
• Mailing/billing address
• Phone number
• Company information
• Payment information (credit card numbers, banking information)
• Driver's license number and other identification information (when required for purchase)

Information Automatically Collected

When you access our Site, we automatically collect certain information about your device and your interaction with the Site. This information may include:

• Device information (browser type, operating system, device type, etc.)
• IP address and general location information
• Browsing behavior (pages visited, links clicked, time spent, etc.)
• Referring website or application
• Cookies and tracking technologies (see our Cookie Policy section)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer service and respond to inquiries
• Send you order confirmations and updates
• Send administrative information, such as updates to our terms, conditions, and policies
• Send you marketing communications (with your consent where required by law)
• Personalize your experience on our Site
• Improve our products, services, marketing, and Site
• Analyze usage patterns and conduct research
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

How We Share Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

Legal Obligations

We may disclose your information where we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to exercise or defend our legal rights.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential cookies: These cookies are necessary for the Site to function and cannot be switched off. They are usually set in response to actions you take such as logging in or filling in forms.
• Analytics cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site.
• Marketing cookies: These cookies are used to track visitors across websites. They are used to display relevant advertisements and track the effectiveness of our advertising campaigns.
• Preference cookies: These cookies enable the Site to remember information that changes how the Site behaves or looks, like your preferred language or the region you are in.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our Site. These services may use cookies and similar technologies to collect information about your use of the Site and report website trends. You can learn more about Google's practices by visiting Google's Privacy & Terms, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Your Rights and Choices

Account Information

If you have an account with us, you may review, update, or delete certain personal information by logging into your account.

Marketing Communications

You can opt out of receiving our marketing emails at any time by clicking the "unsubscribe" link in the emails or by contacting us. Even if you opt out of marketing communications, we will still send you transactional messages about your purchases and account.

Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Site currently does not respond to "Do Not Track" signals.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise them.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

• The categories of personal information we collected about you
• The categories of sources for the personal information
• Our business or commercial purpose for collecting that information
• The categories of third parties with whom we share that information
• The specific pieces of personal information we collected about you

Deletion Request Rights

You have the right to request that we delete your personal information that we have collected and retained, subject to certain exceptions.

Exercising Your Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us using the information provided in the "Contact Us" section.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Site from outside the United States, please be aware that information collected through the Site may be transferred to, processed, stored, and used in the United States and other jurisdictions. Your use of the Site or provision of any information therefore constitutes your consent to the transfer, processing, storage, and use of your information in the United States and other jurisdictions where privacy laws may be less comprehensive than those in your country.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: May 15, 2024